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Tropic Importers

We'll explain our current business and ordering policies on this page.

Shipping and Handling

Items are primarily shipped via UPS, or FedEx, but may also be shipped via U.S. Postal Service or Canadian Express. For some items, you may be able to select the shipping option you prefer (ground, two day, overnight). Our pricing is designed this way so that there is no confusion or surprise when the final tally is calculated for your Shopping Cart at the time the transaction is complete and you are ready to place your order. This mechanism also allows multiple products from several vendors to be shipped each according to your wishes. Other than for certain perishable items, you never have to pay to ship anything faster, and therefore more expensively, than you wish.

Shipping options may be limited for specific products or vendors. Some products require specific shipping schedules due to the perishable nature of the goods themselves. When your shipping options are restricted, you will find that there are fewer 'Add to Shopping Cart' buttons available. Please note that all perishable items must be shipped per the schedule required by the vendor.

Orders may only be shipped to a deliverable street address - no P.O. Boxes. Orders to Alaska, Hawaii, or Puerto Rico may incur additional shipping charges. Delivery requests for weekends or holidays will also incur additional shipping charges (if such delivery service is available for that product)

Presently, tropicimporters.org can only fill orders within the Canada. We look forward to filling international orders in the future.

Returns

tropicimporters.org guarantees that you will be 100% satisfied with your order. If you are not satisfied for any reason, please contact our Customer Service department at Tropicimporters@hotmail.comso that we may attempt to remedy the situation.

All unopened, non-perishable products may be returned within 30 days for a full refund. However, please do not return any product without first obtaining a Return Merchandise Authorization (RMA) Number, which may be obtained by contacting Customer Service at Tropicimporters@hotmail.com. Credit for the full purchase price of any item so returned will be issued to the purchasing credit card.

Shipping costs will be refunded only in the event of an error on the part of tropicimporters.org or damage caused by the freight carrier. Only items that were purchased from tropicimporters.org will be accepted as returned merchandise.

Do you have any questions? Send us an e-mail at:

info@tropicimporters.org

Tropic Importers
Burnaby BC V5J 1Y9
home: 778-737-1749 Fax: 778-737-9824 Cell: 778-231-3650